Zoya games Privacy Policy — Your Data, Our Responsibility

Welcome to zoya games. This Privacy Policy explains how we — zoya games (https://zoyagames.app) — collect, use, and protect your personal information. By using our platform, you agree to this Privacy Policy.

We believe transparency is the foundation of trust. That's why our privacy policy is written in plain, easy-to-understand language — so you always know how your data is being handled. zoya games applies the highest security standards to protect the personal data of users in Bangladesh.

This Privacy Policy applies to all zoya games services, including our website, mobile app, and other digital platforms. Any changes will be updated on this page and communicated to your registered email address.

Zoya games collects various types of data, but only what is strictly necessary to provide you with our services. Collecting unnecessary information goes against our policy.

Identity Information

• Full Name (as provided during registration)
• Date of Birth (for age verification)
• National ID or Passport Number (for KYC verification)
• Email Address
• Mobile Number
• Current Address

Financial Information

• Mobile banking number (bKash, Nagad, Rocket, etc.)
• Transaction history
• Deposit & Withdrawal Details
• Bank account details (if applicable)

Technical Information

• IP Address & Device Information
• Browser type and version
• Operating System
• Login Time & Date
• Time spent on site and pages visited

Gaming-Related Information

• Betting history & favorite games
• Win & Loss Records
• Bonus Usage History
• Gaming Behavior & Patterns

Data Types & Purposes at a Glance

Zoya games collects information through several methods. You are informed about each method in advance, and all necessary consent is obtained.

Direct Collection

• When completing the registration form
• During the KYC verification process
• During payment transactions
• When contacting customer support
• When participating in promotions or surveys

Automatic Collection

• Cookies & Web Beacon Technology
• Log File Analysis
• Session tracking software
• Performance Monitoring Tools

Zoya games uses your data only for specific, legitimate purposes. The full details are outlined below:

• Account Management: For registration, login, and account security.
• Identity Verification: To prevent underage access and ensure KYC compliance.
• Payment Processing: To process deposits and withdrawals securely.
• Fraud Prevention: To detect and prevent suspicious activity.
• Personalized experience: To suggest games and offers tailored to your preferences.
• Responsible Gaming: To detect unusual gaming patterns and offer appropriate support.
• Contact: To keep you informed about important updates, bonus offers, and support.
• Legal Compliance: To meet regulatory requirements.
• Service Improvement: To improve platform performance and enhance user experience.

Zoya games never sells your personal data to third parties. However, data may be shared in the following limited circumstances:

Authorized Third Parties

Commitment to Not Sharing Your Data

• Your data is never passed on to any advertiser or marketing agency.
• Your data is never shared with competing betting or gaming companies.
• No employee may access data for personal gain.
• Your information is never shared on any social media platform without your consent.

Zoya games uses cookies and similar technologies on its website to enhance your browsing experience. Cookies are small text files stored in your browser.

Cookie Type

• Essential cookies: Required for login sessions and security. These cannot be disabled.
• Performance cookies: Used to monitor site speed and performance.
• Preference Cookies: Remembers your language and display preferences.
• Analytics Cookies: Collects site usage statistics to help drive improvements.

You can delete or block cookies at any time through your browser settings. However, disabling certain cookies may limit some functionality on the site.

Zoya games uses industry-leading security technology to protect your personal data. Our security infrastructure is continuously updated and tested.

• 256-bit TLS/SSL Encryption — for all data transmissions
• AES-256 encryption — protecting your stored data
• Two-Factor Authentication (2FA) — for secure account access control
• Real-Time Fraud Detection System
• Regular third-party security audits
• DDoS Protection
• Encrypted backup system
• Strict employee data access controls

You have full control over the information in your zoya games account. You can exercise the following rights at any time:

To exercise any of these rights, email us at support@zoyagames.app. zoya games will respond to your request within 30 business days.

Zoya games only retains your data for as long as necessary. Retention periods vary depending on the type of data and applicable legal requirements.

Once the retention period expires, your data is securely deleted or anonymized so it can no longer be linked back to you.

For any questions, complaints, or requests regarding our Privacy Policy, please reach out to our Data Privacy Team. We're always here to help.

If this Privacy Policy changes, we will update it on our website and notify you at your registered email address. For significant changes, at least 30 days' notice will be given.