Zoya games FAQ — All Your Questions, Answered

To register at zoya games, you'll need your full name, an active email address, a mobile number, and a strong password. You may also be asked to provide your National ID or passport details for account verification at a later stage. Make sure all information is accurate — it will be checked during transactions.

No — under zoya games' policy, each person is allowed only one account. Creating multiple accounts may result in all accounts being suspended and balances being forfeited. If you're experiencing any issues with an existing account, please contact the support team instead of opening a new one.

login page and click on the "Forgot Password?" option. A reset link will be sent to your registered email address. The link remains active for 24 hours. Click the link to set a new password. If you don't receive the email, check your spam folder or contact support.

KYC (Know Your Customer) verification is part of zoya games' security policy. It helps protect your account and prevents money laundering. Verification is generally required before processing withdrawals. Upload a photo of your national ID or passport, and verification is typically completed within 24–48 hours.

zoya games supports all major payment methods in Bangladesh. You can easily deposit using bKash, Nagad, Rocket, and bank cards (Visa/Mastercard). For more details, visit our Payments page for details.

The minimum deposit at zoya games depends on the payment method. Generally, deposits via bKash and Nagad start from as low as ৳500 BDT. For the latest information, visit our Payments page as limits are subject to change from time to time.

zoya games typically processes withdrawals within 1 to 24 hours. For bKash and Nagad, funds usually arrive within 1–3 hours. Bank transfers may take 1–3 business days. Completing KYC verification beforehand helps speed up the process.

Deposits are usually credited within a few minutes. If your balance hasn't updated after 15 minutes, refresh the page and try logging out and back in. If the issue persists, contact our support team with a screenshot of the transaction — we'll get it sorted quickly.

zoya games does not charge any additional fees on withdrawals. However, your payment provider (bKash, bank, etc.) may apply their own transaction fees. For specific terms, visit our Terms & Conditions Read more.

zoya games offers an attractive welcome bonus for new members. A special match bonus is available on your first deposit, along with free bet and free spin offers. To see current promotions, visit Register and check the promotions page.

A wagering requirement is the condition that determines how many times you must bet your bonus funds before you can withdraw them. For example, a 5x wagering requirement on a ৳1,000 BDT bonus means you need to place a total of ৳5,000 BDT in bets. Wagering conditions vary by bonus — for full details, visit our Terms & Conditions Read more.

zoya games voucher codes must be entered in the designated field at the time of deposit. Visit our Voucher page you'll find all active codes and usage instructions. Make sure to read the voucher code terms and expiry dates carefully — expired codes will not work.

Yes, logging in to zoya games every day earns you loyalty points. Once you accumulate enough points, you can convert them into cash bonuses or free bets. Exclusive login bonuses are also offered on special occasions such as Eid and Puja.

zoya games offers betting on over 30 sports, including cricket, football, kabaddi, tennis, badminton, basketball, and volleyball. Live betting is available for popular international matches in Bangladesh. Visit our On the Sports page View the full list of sports and schedules.

Live Betting lets you place bets in real time while a match is in progress. Odds update continuously based on how the game unfolds. Head to the Live Betting section on zoya games, pick your match, and place your bet within the available window. It's normal for odds to shift rapidly at key moments in the match.

If a match is cancelled or abandoned, zoya games generally refunds the full bet amount. However, if a certain number of overs have been completed (in cricket), the result may be determined using the Duckworth-Lewis method. For detailed rules, please visit our Terms & Conditions provided.

At zoya games, the minimum bet typically starts from ৳100. Maximum bet limits vary by game and event. High Roller members can place larger bets. Visit our High Roller page Find out more.

Yes, zoya games offers a cash-out option on selected events. This lets you secure a partial or full win before the match ends. The cash-out amount depends on the current score and odds. Please note that this feature may not be available for all events.

Yes, zoya games uses SSL encryption to protect your personal and financial information. Our servers comply with the highest security standards, and your data is never sold to third parties. For more details, visit our Privacy Policy Read more.

If you suspect unauthorized access, change your password immediately and notify our support team. We'll promptly place a temporary lock on your account and investigate. Going forward, use a strong password, never share it with anyone, and keep two-factor authentication (2FA) enabled.

zoya games is committed to responsible gaming. You can set your own daily or weekly deposit limits and temporarily pause your account whenever needed. Visit our Responsible Gaming page Find all the information and tools you need.

To close your account, email our support team. Make sure to withdraw any remaining balance before the account is closed. Once closed, the associated email address and phone number cannot be used to open a new account. If you just need a break, you can use the self-exclusion option instead.